Pixelle Print is committed to offering its customers the highest level of service and customer satisfaction possible.
Please read our terms and conditions and returns policy before placing an order.
Returns & Cancellation Policy
As each Pixelle Print product is custom made we cannot offer a return unless:
a) the product does not match the order and/or your uploaded requirements, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (firstname.lastname@example.org) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on the product, then a photograph as well as a description(s) of the problem should be emailed through to email@example.com for our team to assess.
We cannot take any action on an order until all of the goods are returned to Pixelle Print for inspection. Following the return of the goods a thorough assessment will take place, which Pixelle Print will deem whether the return is valid or not.
If the problem relates to a production issue at Pixelle Print then a re-print of the goods may be offered to rectify the quality issue. Because every (or most) product is custom-made to your specifications, if the order has already been produced then Pixelle Print retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Pixelle Print Ltd. If you need to cancel or amend an order you should contact us on 01924 452245 as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by Pixelle Print a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.
Any problem with a custom printed order should be outlined within 48 hours of receiving the goods.
Failure to inform Pixelle Print of a problem within 48 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples or sample packs.
Please note that we cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Pixelle Print or any agent acting on behalf of Pixelle Print. Please make sure that the relevant delivery option is purchased (i.e. recorded or tracked) for peace of mind.
Unless specifically agreed, all invoices and orders are payable, in full, immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.
When placing an order with Pixelle Print the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.
Pixelle Print may refuse to produce merchandise& print if the images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and conditions.
Average turnaround times are shown on our Delivery& Shipping page. Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered. Turnaround is shown in working days which does not include weekends or public holidays.